Ofcom has fined Virgin Media O2 £28mn for repeatedly preventing customers from cancelling contracts, after it found that the ...

Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an investigation has found.

Virgin Media slapped with record £28m fine for blocking customers from switching contracts - Ofcom says that the telecoms ...

The firm was handed a record £28 million fine ...

The telecoms regulator said it had levied its largest-ever consumer protection fine against the telecoms firm.

Broadband, phone and TV provider Virgin Media (O2) has today been fined £28 million by Ofcom after the UK telecoms regulator ...

Virgin Media has been hit with a record £28m fine for repeatedly blocking customers from cancelling their broadband contracts ...

The penalty comes after communications regulator Ofcom uncovered a 'widespread' and 'often deliberate' pattern of call-handling failures ...

British media regulator Ofcom has today fined Virgin Media £28m for repeatedly preventing customers from cancelling contracts ...

O2 has issued an urgent warning to consumers regarding a new phishing scam that attempts to steal login credentials ...