Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an investigation has found.

Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

British media regulator Ofcom has today fined Virgin Media £28m for repeatedly preventing customers from cancelling contracts ...

The penalty comes after communications regulator Ofcom uncovered a 'widespread' and 'often deliberate' pattern of ...

Regulator Ofcom has issued the firm a record £28 million fine saying it found Virgin Media to have caused customers on ...

Ofcom has fined Virgin Media a record £28 million for preventing or delaying customers from switching to another provider.

Virgin Media has been hit with a record £28m fine for repeatedly blocking customers from cancelling their broadband contracts ...

Ofcom said 'Virgin Media made it harder for customers to cancel their contracts and then did not fully co-operate with our ...

Regulator Ofcom said it found Virgin Media had stopped or delayed millions of customers from switching to different providers ...

Ofcom has fined Virgin Media O2 £28mn for repeatedly preventing customers from cancelling contracts, after it found that the ...

Broadband, phone and TV provider Virgin Media (O2) has today been fined £28 million by Ofcom after the UK telecoms regulator ...

O2 has issued an urgent warning to consumers regarding a new phishing scam that attempts to steal login credentials ...